Refund & Exchange Policy

Every garment we supply is backed by a quality guarantee for one full season of normal wear. If a fault develops in the fabric, stitching or printing under normal use within that period, let us know and we'll repair, replace or refund the affected item at our discretion.

Most AUSAG products are custom-made to your design, colours, sizing and logo. Because of this, we generally can't offer a change-of-mind refund or exchange once production has started — this is why we send a design proof and, for larger orders, a pre-production sample for your approval before full production begins. Please check these carefully.

Regardless of the above, you are always entitled to a remedy under the Australian Consumer Law if a product:

• Has a fault or defect that wouldn't have been obvious when you inspected the design proof or sample;
• Is significantly different from what was described or agreed in your quote;
• Is unfit for its normal purpose.

Nothing in this policy limits, or is intended to limit, those rights.

Contact us as soon as possible after you notice an issue — ideally with photos of the affected item(s) and your order details (name, organisation, order date). We'll assess each claim individually and get back to you with next steps, which may include a repair, replacement, or partial or full refund depending on the situation.

A 50% deposit confirms your order and covers design finalisation and the start of production. If you need to cancel after production has begun, please contact us — because production costs are committed to our manufacturing partner at that point, deposits may not be fully refundable once production is underway, but we'll always work with you in good faith on a fair outcome.

To start a refund, exchange or warranty claim, email info@ausag.com.au or call 1300 853 506.